退款和退货策略

Important Notice

Ⅰ. The sender’s address on your package is NOT the return address. You should only send the return package to the address on the return label we provide.

Ⅱ. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds for such items.

Ⅲ. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Ⅳ. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items：

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at obocosmeticsstore@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at obocosmeticsstore@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Is the return shipping free?

Return shipping is free on your first return for EVERY order within 30 days from the date of purchase.

If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 30-day window has not expired.

We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.

For the second and subsequent refunds from the same order, you can use the return label we provide and pay a $7.99 shipping fee, which will be deducted from your refund.

Need help?

Contact us at obocosmeticsstore@gmail.com  for questions related to refunds and returns.